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Real Food 4 Dogs Shipping Policy

Shipping Policy for Real Food 4 dogs

Thank you for choosing Real Food 4 Dogs for your furry companion's nutritional needs!

 

Here's what you need to know about our shipping policy:
 

  1. Shipping Methods: We offer standard shipping for all orders of our homemade fresh dog meals. Our shipping carrier will ensure that your package arrives within 3 to 5 days (depending on your location) safely and promptly to your doorstep.

  2. Shipping Zones: Currently, we offer shipping Nationwide. We are continuously expanding our shipping zones to reach more furry friends across the country, so please stay tuned for updates.

  3. Shipping Times: Orders are typically processed and shipped within 1 to 2 days of your purchase. Once your order has been shipped, you will receive a tracking number via email to monitor the delivery status of your package.

  4. Delivery Schedule: To ensure the freshness of our homemade meals, we carefully coordinate delivery schedules based on your location and our shipping carrier's transit times. Please refer to the estimated delivery timeframe provided at checkout for an approximation of when your package will arrive.

  5. Shipping Costs: Shipping costs are calculated based on the weight of your order and your shipping location. The shipping fee will be displayed at checkout before you finalize your purchase. Please note that additional charges may apply for expedited shipping options.

  6. Delivery Instructions: If you have specific delivery instructions or preferences, such as leaving the package at your doorstep or with a neighbor, please include them in the order notes at checkout. We will do our best to accommodate your requests.

  7. Shipping Updates: For any questions or concerns regarding your order's shipping status, please don't hesitate to contact our customer service team at info@realfood4dogs.com.
     

Thank you for entrusting Real Food 4 Dogs with your pet's nutritional needs.

nutritious meal

PICK UP OPTION (NEW)

We're excited to offer a convenient pickup option for our valued customers!

 

If you prefer to pick up your order in person, you may do so at our location:

 

Address:

3505 Redwine Rd,

Atlanta, GA 30344,

United States
Google Map
 

Pickup Hours:

Monday to Friday, 9:00 AM - 5:00 PM

 

How to Place Your Pickup Order:

 

1. Browse our selection of homemade freshly prepared dog meals on our website.
2. At checkout, select the "Pickup" option instead of shipping.
3. Complete your order and proceed to payment.
4. Once your order is confirmed, you will receive a notification email with further instructions for pickup.
 

Important Notes:

1. Please wait for our confirmation email before arriving for pickup to ensure that your order is ready.
2. Upon arrival, please present your order confirmation email or provide your order number.

3. For the safety of our customers and staff, face masks may be required during pickup, depending on current health and safety guidelines.

4. Contact Us: If you have any questions or need assistance with your pickup order, please don't hesitate to contact our customer service team at info@realfood4dogs.com. We're here to help make your pickup experience as smooth and convenient as possible.

Return & Exchange Policy

We take pride in providing top-quality homemade freshly prepared dog meals.

 

However, due to the nature of our products, we have specific guidelines regarding returns and exchanges:

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  1. No Returns or Exchanges: As our homemade freshly prepared dog meals are perishable items, we do not accept returns or exchanges. This policy ensures the freshness and safety of our products for all customers.

  2. Quality Assurance: We are committed to delivering the highest quality products to our customers. If you believe there is an issue with the quality or freshness of your order, please contact our customer service team within 24 to 48 hours of receiving your package. Please provide your order number/confirmation. We will work with you to address any concerns and ensure your satisfaction.

  3. Damaged or Incorrect Items: In the rare event that your order arrives damageds, please contact us immediately. We will investigate the issue and provide a resolution, which may include a replacement or refund at our discretion.

  4. No Video of Opening Product: Please note that we do not accept returns or issue refunds based on claims of product dissatisfaction without video evidence of the unopened product. This policy helps us maintain the integrity of our return process and ensures fairness to all customers.

  5. Customer Responsibility: It is the customer's responsibility to provide accurate shipping information and to ensure someone is available to receive the package on the scheduled delivery date. Failure to do so may result in delays or issues with the delivery of your order.

  6. Contact Us: If you have any questions or concerns regarding our return and exchange policy, please don't hesitate to contact our customer service team at info@realfood4dogs.com. We are here to assist you and ensure that you and your furry companion are satisfied with your Real Food 4 Dogs experience.
     

We appreciate your support and look forward to serving you and your pet again in the future!

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